Patient Service Representative

Intermountain Health

5d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) is the first point of connection between Intermountain and patients. The role represents Intermountain’s values and builds collaborative relationships with patients and fellow caregivers to provide a high level of customer and patient satisfaction. The PSR supports patient intake and care by identifying and resolving patient needs, greeting and checking patients in and out, and verifying information provided by patients.

This full-time position is based at Utah Valley Clinic in Provo, Utah, and is scheduled for 40 hours per week. Float Pool shifts vary according to clinic coverage needs. Clinics may operate Monday through Friday from 6:30 AM to 7 PM, while InstaCares operate seven days a week and on holidays, generally from 7:50 AM to 8 PM; Utah Valley InstaCare is open until midnight. Float Pool caregivers are expected to work the full requested shift, typically 8–12 hours, rather than partial shifts. The hourly rate is $18.31–$23.80, depending on experience. The position is benefits eligible.

Requirements

• At least six months of customer service experience involving interactions with customers.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to collaborate with patients and fellow caregivers to provide a high level of customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and phone interactions.
• Billing and collections experience.
• Computer literacy with electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional service to patients by phone, in person, or through secure messaging, identifying and resolving needs related to intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, or updating demographic information for patients and guarantors, and follow procedures for identifying patients.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify information on appropriate accounts to determine insurance coordination of benefits, including pre-certification or prior authorization when applicable.
• Help patients complete forms required for regulatory and billing purposes before clinical care; scan paperwork and explain financial assistance.
• Proactively request payments for current and past medical services and process payments according to applicable procedures.
• Keep current with role responsibilities and updates by reviewing communications, dashboards, work queues, and other resources, and attending clinic or service-line meetings.

Benefits

• Benefits-eligible position.
• Comprehensive benefits package with programs intended to support wellness and caregivers’ physical, mental, and spiritual well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed