Patient Service Representative

CLS Health PLLC•Huntsville, TX

34d

About The Position

CLS Health is a growing, physician-led healthcare system in Houston, Texas, focused on providing patients with holistic, multispecialty care. The Patient Service Representative I is a professional and courteous first point of contact for patients, responsible for providing excellent customer service, coordinating financial responsibilities, and helping ensure patients have a positive experience when they visit the facility.

Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize effectively.
Strong attention to detail and accuracy.
Proficiency in Microsoft Office and other computer applications.

Nice To Haves

Experience in a medical office or customer service environment.
Knowledge of medical terminology and insurance billing.

Responsibilities

Greet patients and visitors in a friendly and welcoming manner.
Verify patient information, including insurance coverage and personal information.
Collect co-pays and other fees from patients at the time of service.
Ensure referrals are in the patient's chart before the patient arrives.
Maintain patient records and ensure they are accurate and up to date.
Count the cash box and complete cash reconciliation forms; after closing, sign off on the EBO report and cash reconciliation.
Handle patient complaints and resolve issues professionally.
Perform other administrative tasks as needed.