Patient Service Representative, Physical Therapy
About The Position
The Patient Service Representative (PSR) is the first point of contact for patients entering the building and helps provide an exceptional patient experience through customer service, reception, and registration. The role supports the Physical and Occupational Therapy Department. The position follows a rotating schedule published every two weeks. Team members are scheduled for at least one to two closing shifts per week. Opening shifts begin between 6:30 a.m. and 7:30 a.m. and end between 2:30 p.m. and 3:30 p.m.; closing shifts begin between 10:30 a.m. and 11:30 a.m. and end between 6:30 p.m. and 7:30 p.m. Mid-day shifts are typically 8:30 a.m. to 4:30 p.m.
Requirements
- High school diploma or GED.
- At least one year of medical office experience.
- Experience with an electronic medical record (EMR) system.
- Exceptional customer service skills and professional written and verbal communication.
- Ability to perform the physical demands of the position, including manual and finger dexterity, hand-eye coordination, standing, sitting, walking, and occasionally lifting and carrying items weighing up to 10 pounds; normal visual acuity and hearing are required.
Nice To Haves
- Associate degree preferred.
- Patient registration experience desired.
- MEDENT experience preferred.
Responsibilities
- Role-model the core values of being patient-centered, team-focused, service-driven, accountable, and innovative.
- Verify appointment and insurance information and enter registration information into Medent.
- Register new and follow-up patients, obtaining demographic, insurance, and payment information.
- Explain insurance eligibility criteria and coverage to patients as needed.
- Collect copayments and past-due amounts, balance the cash drawer, and log weekly and monthly totals.
- Answer and route phone calls.
- Work with therapists and patients to assist with scheduling.
- Serve as a liaison between patients and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Verify referrals and authorizations before confirming appointments.
- Process patient checkout paperwork and schedule follow-up appointments as needed.
- Apply knowledge of medical terminology, particularly orthopedic terminology.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
