Patient Service Representative/Physical Therapy Aide

Physical Rehabilitation Network•Fircrest, WA

13h•Onsite

About The Position

Highline Physical Therapy, part of Physical Rehabilitation Network (PRN) and its family of brands, is seeking a Patient Service Representative to provide customer service and administrative support and help ensure a positive patient experience. The role includes welcoming patients, scheduling appointments, handling inquiries, collecting and verifying patient and insurance information, maintaining accurate records, coordinating with clinical staff, and supporting front-office operations. It also includes keeping reception and therapy areas clean and organized, cleaning equipment, doing laundry, stocking supplies, and assisting with inventory and office supply orders. Specific duties may vary based on management needs.

Requirements

High school diploma or equivalent.
Proven experience in a customer service role; healthcare setting preferred.
Proficiency with office software and scheduling systems.
Strong interpersonal skills and ability to maintain professionalism in a fast-paced environment.
Attention to detail and accuracy when handling patient information and documentation.

Nice To Haves

Additional education in healthcare administration.

Responsibilities

Greet and welcome patients professionally and warmly.
Schedule appointments and manage patient inquiries in person and over the phone.
Collect and verify patient information, insurance details, and required documentation.
Help ensure patients’ needs are met during transitions in therapy and contribute to a positive clinic culture.
Maintain complete and accurate patient records and documentation.
Keep the front office and reception area neat, tidy, and organized.
Coordinate with clinical staff to support a seamless patient experience.
Assist with front-office tasks during downtime, including answering phones, scanning documents into charts, scheduling patients, taking over-the-counter payments, filing, and faxing.
Communicate between patients, clinical staff, and other facility departments.
Address patient concerns and questions clearly and professionally.
Assist with inventory management and ordering office supplies as needed.
Participate in team meetings and contribute ideas for process improvement.
Keep therapy areas and equipment clean and organized, including daily equipment and table cleaning, laundry, and stocking supplies.