Patient Service Representative
About The Position
The Patient Service Representative reports to the Practice Manager and oversees and verifies financial processes associated with patient services provided in the Practice. The role includes greeting patients, completing registration check-in functions, answering phones, scheduling appointments, obtaining referrals and authorizations, processing forms, and completing the discharge process. Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence in everyday actions with patients, customers, and colleagues. Employees are also expected to demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The role is based in a healthcare environment such as a physician's medical office practice or ancillary healthcare enterprise. It involves working with medical office equipment and direct patient contact. Hazards are minimized by following established safety procedures and precautions, including use of safety equipment and protective clothing. Travel to satellite offices may be required.
Requirements
- Two years of experience in a physician's medical office practice.
- Proficiency in English.
- Computer appointment-scheduling skills.
- Familiarity with medical office procedures and medical terminology.
- Excellent interpersonal and communication skills.
Responsibilities
- Oversee patient financial processes to ensure co-payments, deductibles, and self-pay amounts are obtained at the time of service and properly processed.
- Verify that patient information is complete and accurate, including demographics, referrals, authorizations, billing codes, and diagnosis information.
- Complete the end-of-day batch, including reconciliation of the arrived-patient schedule and time-of-service payments within the established timeframe.
- Provide clerical support for the practice.
- Orient new employees and serve as a resource regarding department policies and procedures.
- Maintain quality, safety, environmental, and infection-control standards in accordance with department policies, procedures, and objectives.
- Protect and preserve patients' rights to privacy and confidentiality.
- Travel to satellite offices to perform duties when required.
- Perform other related duties as required.
- Greet patients, perform registration check-in functions, answer phones, schedule patient appointments, obtain referrals and authorizations, process forms, and perform the discharge process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
