Patient Service Representative

Intermountain Health•Riverton, NJ

6d•$18 - $24•Onsite

About The Position

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. The role embodies Intermountain values and builds collaborative relationships with patients and fellow caregivers to support high customer and patient satisfaction. The PSR provides a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients. This is a part-time position at Southridge Clinic at Riverton, in Riverton, Utah, scheduled for 20 hours per week on Monday, Wednesday, and Friday from 7:30 a.m. to 5:00 p.m. The pay range is $18.31–$23.80 per hour, depending on experience. The position is benefits eligible.

Requirements

At least six months of customer service experience involving customer interactions.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to support high customer and patient satisfaction.
Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

One year of customer service experience involving in-person and telephone interactions.
Billing and collections experience.
Computer literacy with electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous and professional connections with patients by phone, in person, or through secure messaging, and identify and resolve needs related to patient intake and care.
Document phone calls accurately and completely in the electronic medical record (EMR).
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, or updating required demographic information for patients and guarantors, following patient-identification procedures.
Obtain copies of insurance cards and identification, and collect signatures on required forms.
Verify account information for insurance coordination of benefits and, when applicable, pre-certification or prior authorization.
Assist patients with forms required for regulatory and billing needs before clinical care, scan paperwork, and educate patients about financial assistance.
Proactively request and process payments for current and past medical services according to payment-handling procedures.
Stay current on role responsibilities and updates, including reviewing communications and dashboards, attending clinic or service-line meetings, and reviewing emails each shift.