Patient Service Representative

Envision Radiology•Fort Worth, TX

4d•$18 - $21•Onsite

About The Position

The Patient Service Representative (PSR) focuses on patient care and supports physicians by ensuring each patient feels prioritized and receives excellent service. The role performs administrative tasks including answering phones, entering data, checking patients in and out, assisting with appointment scheduling, entering charges, verifying insurance coverage, collecting payments, and issuing receipts. The PSR supports company initiatives and processes to deliver quality, service, and operational excellence. This full-time role is based at Envision Imaging of Bryant Irvin in Fort Worth and works Monday through Friday from 6:30 a.m. to 3:00 p.m., with rotating Saturdays from 8:00 a.m. to 2:00 p.m. A mandatory two-week training period takes place at the North Arlington office. The position operates in an outpatient clinical environment and has no supervisory responsibilities or expected travel.

Requirements

At least one year of experience providing exceptional customer service; healthcare experience is preferred.
Detail-oriented, self-motivated, a problem solver, and a team player.
Ability to navigate multiple computer screens and browsers quickly and accurately.
Ability to excel in a fast-paced team environment.
Ability to consistently exceed company and customer expectations.
Strong communication skills and a professional demeanor.
High school diploma or equivalent (GED).

Nice To Haves

Healthcare-environment customer service experience.

Responsibilities

Answer inbound calls to the center.
Greet patients and providers in a friendly and welcoming manner.
Check scheduled patients in and out and ensure appropriate documentation is received.
Collect co-pays, co-insurance, and deductibles as needed.
Listen to and resolve complaints from patients, providers, and other customers; communicate issues to the PSR Lead and/or Area Manager as needed.
Enter patient registration data accurately.
Assist with medical records as needed.
Process queues promptly and efficiently while following process and compliance requirements.
Manage eRIS Center workflows, including the daily schedule, billing completion, priors grid, delinquent exams, waitlist, report delivery queues, and time-of-service collections.
Stay informed about carrier-related issues and identify carrier-specific concerns, including out-of-network status and plan limitations.
Monitor schedules and confirm required data, attachments, and history are complete before exams are completed.
Handle no-show appointments by calling patients, cancelling, and rescheduling.
Reschedule and cancel appointments as needed or directed, including calls to patients.
Monitor the waiting room to reduce extended wait times and assist patients.
Request orders and process new and same-day requests.
Ask patients to complete a satisfaction survey after their exam.
Adhere to Envision’s Code of Conduct and Compliance Policies and attend annual compliance training.
Perform other duties as assigned.