Patient Service Representative

Ankle and Foot Centers of Georgia LLC•Marietta, GA

10d•Onsite

About The Position

The Patient Service Representative supports clinic operations at the front desk, including customer service, patient check-in and check-out, maintaining accurate information in company systems, processing payments, scheduling appointments, and answering telephone calls. Employees are expected to act professionally, ethically, and respectfully in accordance with the company’s mission, vision, values, policies, and code of conduct. The position is based in a professional office environment and uses standard office equipment. It is full time, Monday through Friday, 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required. A required four-to-six-week training period may take place at another location. Moderate to frequent travel may be required based on company needs and job duties.

Requirements

High school diploma or equivalent.
Effective communication skills.
Teamwork orientation.
Initiative.
Proficient computer skills.
Ethical conduct.
Proficient typing skills.
Complete the required four-to-six-week training period.
Ability to sit for at least an hour at a time and stand and walk for up to 20 minutes at a time.
Ability to bend, stoop, and lift 5–10 pounds.
Ability to use a computer and keyboard for extended periods.
Ability to travel moderately to frequently based on company needs and job duties.

Nice To Haves

Two to four years of experience in the health care industry.

Responsibilities

Greet patients and visitors courteously.
Enter and update patient demographic information.
Complete insurance verifications for patients.
Communicate effectively with patients and others by telephone and in person.
Prepare correspondence, reports, memos, and forms as requested by physicians or administration.
Schedule mutually acceptable appointments for patients and physicians, and obtain and enter referral information.
Check patients in and out promptly and professionally.
Collect co-payments, deductibles, co-insurance, outstanding balances, and charges for DME or services rendered.
Provide excellent customer service and work collaboratively with other departments.
Print new-patient documents and forms as needed.
Maintain front-office inventory and submit supply orders to administration.
Keep the front desk and patient waiting area clean, neat, and uncluttered.
Copy medical documents in accordance with proper procedures.
Distribute mail, faxes, and routine correspondence.
Complete bank deposits as needed.
Submit accurate end-of-day reports.
Protect patient privacy and comply with HIPAA and applicable federal and state regulations.
Perform additional job-related duties or projects as needed.