Patient Service Representative

Intermountain Health • Herriman, UT

7d • $18 - $24 • Onsite

About The Position

The Patient Service Representative (PSR) is the first point of connection between Intermountain and patients. The role represents Intermountain values and builds collaborative relationships with patients and fellow caregivers to support high customer and patient satisfaction. The PSR provides a superior patient experience by identifying and resolving needs related to intake and care, including greeting patients, checking them in and out, and verifying information.

This PRN position covers time off for full-time staff in the Salt Lake Valley and Wasatch Back. Hours vary between Monday and Friday, 7:00 a.m. and 7:00 p.m., with no guaranteed hours. The position is based at Rose Canyon Clinic in Riverton, Utah. The hourly pay range is $18.31–$23.80, depending on experience. The position is not benefits eligible.

Requirements

• At least six months of customer service experience involving customer interactions.
• Basic computer skills, including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to support high customer and patient satisfaction.
• Ability to protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

• One year of customer service experience involving in-person and phone interactions.
• Billing and collections experience.
• Computer literacy with electronic medical record (EMR) systems and other relevant software.
• High school diploma or GED.
• Multilingual ability.

Responsibilities

• Provide courteous and professional patient interactions by phone, in person, and through secure messaging; identify and resolve patient needs related to intake and care.
• Document phone calls accurately and completely in the electronic medical record (EMR).
• Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Register patients by confirming, entering, and updating demographic information for patients and guarantors, following patient identification procedures.
• Obtain copies of insurance cards and identification, and collect signatures on required forms.
• Verify information on accounts to determine insurance coordination of benefits and, when applicable, pre-certification or prior authorization.
• Help patients complete forms needed for regulatory and billing requirements, scan paperwork, and educate patients about financial assistance.
• Proactively request and process payments for current and past medical services according to applicable procedures.
• Stay current on role responsibilities and updates by reviewing relevant communications, dashboards, work queues, and emails and attending clinic or service-line meetings.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed