Patient Service Representative

Down East Community Hospital•Machias, ME

10d

About The Position

Performs secretarial functions to support care delivery within a medical practice and interacts with patients, families, and staff to help maximize successful patient outcomes. The role registers patients; obtains and enters demographic, consent, and insurance information; scans documents into patient charts; verifies insurance; manages calls and messages; schedules and confirms appointments; prepares charts; and collects and processes patient payments. The representative also supports quality improvement, completes assigned checklists, follows privacy, safety, and compliance requirements, and may provide coverage for other DECH physician offices.

Requirements

High school diploma.
Proficiency in typing, telephone communication, and Microsoft Office (Word, Excel, and Outlook).
Knowledge of an Electronic Medical Record.
Associate degree from a medical secretary program or two years of experience in an office setting.

Responsibilities

Register patients and enter demographic, consent, and insurance information into the computer.
Scan demographic documents, photo IDs, insurance cards, and other required forms into patient charts.
Use electronic devices to obtain electronic signatures for consents.
Verify insurance electronically or contact insurance carriers.
Answer telephone calls and direct calls and messages to the appropriate recipient.
Schedule patient appointments and record patients’ preferred appointment-confirmation method through the EMR.
Manually confirm patient appointments when necessary.
Prepare patient charts daily as needed.
Communicate through EMR messaging and Phone Notes.
Collect co-payments and other payments by check, cash, or debit/credit card.
Submit co-payments and other payments to the practice billing department no later than three days after the date of service.
Participate in departmental quality indicators and hospital-wide quality improvement activities as directed.
Complete assigned daily, weekly, and monthly checklists, which may include office cleanliness, security, and other monitored items.
Maintain compliance with hospital, state, federal, CMS, licensing, and certification policies and requirements.
Protect medical record privacy and security in accordance with hospital policies and procedures.
Demonstrate commitment to the hospital’s mission, vision, values, and service excellence standards.
Provide coverage for other DECH physician offices when necessary.
Stay informed by attending meetings and reviewing memos, policies, minutes, newsletters, email, and other appropriate information in a timely manner.
Maintain reliable attendance and punctuality, observe appropriate break times, and extend a scheduled shift when necessary to meet patient demands.
Perform duties safely and comply with safety policies and procedures and the Code of Conduct.
Follow applicable federal, state, and local statutes and regulations and Down East Community compliance, privacy, and security policies.
Report compliance concerns to the department manager or Compliance Officer and confidentiality concerns to the Privacy Officer.
Perform other duties relevant to the position and department as assigned.