Patient Service Representative
About The Position
As a Patient Service Representative at Ocean View Psychiatric Health Facility, you will provide a welcoming, efficient, and compassionate admissions experience for individuals seeking mental health care. Reporting to the Intake Manager and PSR Leads, you will serve as the primary call center contact. Responsibilities include answering inquiries, capturing accurate messages, verifying patient health information, and managing referrals. Additionally, you will coordinate admission logistics, schedule patient transits, and facilitate seamless communication between clinical and administrative teams. This fast-paced role demands high documentation accuracy, strong multitasking skills, and the professional capacity to support patients compassionately during crises.
Requirements
- High school diploma or equivalent required
- Minimum of two (2) years of experience in a behavioral health, healthcare, or hospital setting.
- Demonstrated ability to remain calm, composed, and effective in high-stress or crisis situations
- Strong teamwork and collaboration skills across disciplines and departments.
- Demonstrated sound professional judgment; clinical judgment where applicable to licensure/role
- Proficiency in the use of computers and standard keyboard functions for data entry and electronic documentation
- Effective verbal and written communication skills
- Ability to read, write, and communicate fluently in English
- Current CPR, BLS, and First Aid certification, or ability to obtain within 90 days of employment
Nice To Haves
- Minimum of five (5) years of experience in a behavioral health, healthcare, or related human-services setting (role-specific equivalent acceptable)
- Prior experience using Electronic Health Records (EHR) systems for documentation and coordination of care
- Proficiency with Microsoft Office Suite (Word, Excel, Teams) and/or cloud-based communication platforms (e.g., Slack, Zoom)
- Bilingual in English and Spanish, or other languages commonly spoken by the patient population
- Crisis prevention/intervention training (e.g., HWC, CPI, PMAB) or de-escalation certification
- Knowledge of HIPAA, Title 22, and other applicable regulatory standards
- Familiarity with trauma-informed care principles and culturally responsive practices
Responsibilities
- Handle phone calls, route messages, and process provider correspondence.
- Handle incoming inquiries and conduct initial phone and pre-admission assessments.
- Collect relevant health data and clinical/psychiatric records for review.
- Coordinate safe patient transportation and process admissions and discharges.
- Check insurance eligibility, calculate basic billing computations, and secure authorizations.
- Input accurate patient demographic and insurance data into CS-Link and EHR systems.
- Maintain medical records and fax daily census reports regarding bed availability.
- Update clinical, nursing, social work, and outreach teams on patient status.
- Adhere to healthcare regulatory standards, Patients' Rights, and LPS statutes.
- Complete additional tasks and duties as assigned by management.
Benefits
- Comprehensive medical, dental, and vision insurance for qualifying employees
- 401(k) retirement savings plan
- Supportive, team-oriented work environment
- Opportunities for professional growth, training, and advancement within the organization
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
