Patient Service Representative (PSR)

Tenet Healthcare Corporation • San Antonio, TX

2d

About The Position

A non-exempt medical office position responsible for front office processes in a physician practice. The Patient Service Representative greets patients, supports appointment scheduling, handles patient registration and insurance verification, assists with checkout and referrals, processes payments and charges, communicates practice information, and helps patients enroll in the patient portal.

Requirements

• High school diploma or GED.
• Two years of customer service experience, preferably in a medical office setting.

Nice To Haves

• Completion of a medical office assistant program.
• Healthcare management or administration certification.

Responsibilities

• Adhere to and support Tenet Physician Resources’ mission, purpose, philosophy, objectives, policies, and procedures, including its HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.
• Greet patients entering the physician practice.
• Answer office phones and make, confirm, or reschedule appointments as needed.
• Check in patients, collect accurate demographic information, enter data into the electronic system, and verify insurance.
• Assist with patient checkout, referral processing, and scheduling.
• Collect co-pays and post charges.
• Perform charge entry and patient balance processing.
• Distribute information to patients about office policies, procedures, and the practice.
• Explain and enroll patients in the patient portal.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Paid time off.
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.
• $500 sign-on bonus for new hires only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED