PATIENT SERVICE REP II
About The Position
The Patient Service Representative II provides administrative coverage for patient service functions related to check-out operations at Roane Surgical Group. The role collects and processes encounter-form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The position is full-time, 72 hours per pay period, on the day shift. The representative supports patient care through coordination with patients, physicians, and other care team members, and follows established departmental policies, procedures, quality assurance programs, and safety standards. The role also supports appointment scheduling, charge-entry documentation, and billing-data compilation.
Requirements
- At least one year of experience in a medical office setting, with working knowledge of clinic appointment scheduling and collections, and experience with ICD-9/10 and CPT-4 coding for charge entry; alternatively, at least three years of total customer-facing or customer-service experience.
- Sufficient formal education and/or prior work experience to demonstrate the knowledge, skills, and abilities needed to perform the essential tasks, typically equivalent to a high school diploma or GED.
- No licensure required.
Nice To Haves
- A high school diploma or GED is preferred.
Responsibilities
- Maintain established departmental policies and procedures, objectives, quality assurance programs, and safety standards.
- Answer telephone calls and route them as appropriate.
- Receive and record changes in patient information.
- Apply knowledge of insurance procedures and the plans in which providers participate.
- Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
- Schedule appointments for return visits and end-of-day procedures, and balance work at the end of the day.
- Compile data for billing personnel.
- Attend required meetings and participate on committees as directed.
- Collaborate with patients, physicians, and other care team members as part of a team-based approach to patient care.
- Follow policies, procedures, and safety standards; complete required annual education assignments; work toward goals and objectives; and participate in quality-improvement initiatives as requested.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
