PATIENT SERVICE REP II

Covenant Health•Kingston, TN

About The Position

The Patient Service Representative II provides administrative coverage for patient service functions related to check-out operations at a physician practice. The role collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The position is with Kingston Family Practice at Covenant Medical Group.

Requirements

At least one year of experience in a medical office setting, with working knowledge of clinic appointment scheduling, collections, and ICD-9/10 and CPT-4 coding (charge entry); or at least three years of total customer-facing/customer service experience.
Sufficient formal education and/or prior work experience to demonstrate the knowledge, skill, and ability needed to perform the essential tasks of the job.

Nice To Haves

A high school diploma or GED is preferred.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
Answer telephone calls and route them as appropriate.
Receive and record changes in patient information.
Demonstrate familiarity with insurance procedures and knowledge of which plans the providers participate in.
Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
Schedule appointments for return visits and end-of-day procedures, and complete balancing.
Compile data for billing personnel.
Attend meetings as required and participate on committees as directed.
Collaborate with patients, physicians, and other care team members as part of a team-based approach to overall patient care.
Follow policies, procedures, and safety standards; complete required annual education assignments; work toward goals and objectives; and participate in quality improvement initiatives as requested.
Perform other duties as assigned.