Patient Service Rep II

Covenant Health•Harriman, TN

11d

About The Position

The Patient Service Representative II provides administrative coverage for patient service functions related to checkout operations at Roane Surgical Group. The role collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The position collaborates with patients, physicians, and other care team members as part of a team-based approach to patient care.

Requirements

One year of experience in a medical office setting, including working knowledge of clinic appointment scheduling, collections, and ICD-9/10 and CPT-4 coding for charge entry; or at least three years of total customer-facing/customer service experience.
Sufficient formal education and/or prior work experience to demonstrate the knowledge, skills, and abilities needed to perform the essential job tasks; this is typically equivalent to a high school diploma or GED.
No licensure required.

Nice To Haves

A high school diploma or GED is preferred.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance programs, and safety standards.
Answer telephone calls and route them as appropriate.
Receive and record changes in patient information.
Apply familiarity with insurance procedures and know which plans the providers participate in.
Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
Schedule appointments for return visits and end-of-day procedures, and complete balancing.
Compile data for billing personnel.
Attend required meetings and participate on committees as directed.
Collaborate with patients, physicians, and other care team members as part of a team-based approach to patient care.
Follow policies, procedures, and safety standards.
Complete required annual education assignments.
Work toward goals and objectives and participate in quality improvement initiatives as requested.
Perform other duties as assigned.