Patient Service Rep I
About The Position
The Patient Service Representative I (PSR I) supports a seamless, positive patient experience at Axia Women’s Health. As an initial and final point of contact for in-office visitors and incoming callers, the role provides customer service and manages front-desk responsibilities, including appointment scheduling and changes, responding to patient inquiries, and supporting daily administrative workflows. The position is at Lexington Women's Health in Lexington, Kentucky, with full-time office hours Monday through Friday, 8:00 a.m. to 5:00 p.m. The PSR I works collaboratively with clinical colleagues, management, and other staff to support efficient practice operations. The role follows practice policies and procedures, including HIPAA and OSHA requirements, and contributes to team meetings and quality improvement initiatives.
Requirements
- High school diploma or equivalent required.
- Excellent written and verbal communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Compassionate and empathetic attitude toward patients.
- Strong time-management skills and ability to prioritize tasks and patients efficiently.
- Ability to work collaboratively in a team environment.
- Adaptability to changing priorities and conditions.
- Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Medical receptionist or Patient Service Representative experience is preferred but not required.
Responsibilities
- Greet patients and visitors professionally, provide assistance, and direct them to the appropriate waiting area.
- Notify appropriate personnel to meet and escort patients to the exam room.
- Route phone calls promptly and professionally by direct transfer, paging, voicemail, or redirection as appropriate.
- Retrieve and appropriately route messages from the answering service.
- Screen solicitors courteously for relevance to the care center's needs.
- Register new and existing patients and activate patient files.
- Collect and record copayments as required.
- Verify patient insurance eligibility and communicate benefit limitations clearly.
- Assist with scheduling patient appointments and follow-up visits.
- Ensure patient encounters are documented accurately and in detail.
- Provide additional support to patients and medical staff as needed.
- Collaborate with clinical colleagues, management, and other staff to ensure efficient practice operations.
- Comply with Standard Operating Procedures and policies, including HIPAA and OSHA, and adhere to practice policies, procedures, and protocols.
- Participate in team meetings and contribute to quality improvement initiatives.
- Represent the organization's mission, vision, and values through ethical, professional, and high-integrity conduct.
- Contribute to a positive work environment aligned with organizational goals and objectives.
- Perform other duties as assigned.
Benefits
- Full-time benefit eligibility beginning the first of the month after hire.
- Immediate 401(k) matching contribution with no vesting period.
- Generous paid time off, with additional time off for volunteering.
- Choice of multiple medical insurance plans.
- Access to Axia providers at little to no cost through Axia’s medical insurance.
- Company-paid life insurance and short- and long-term disability coverage.
- Free counseling for colleagues and family members, including parents and parents-in-law.
- Discounts on hotels, theme parks, gym memberships, and more through the Great Works Perks Program.
- Optional dental, vision, supplemental life insurance, FSA, HSA with employer contribution, identity theft, long-term care, pet insurance, and other insurance options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
