Patient Service Rep I

HealthLinc•Mishawaka, IN

About The Position

The Patient Service Representative checks patients in and out of appointments, verifies insurance, accepts payments, and schedules appointments. The position works closely with other Patient Service Representatives and reports to the Assistant Site Operations Director. The role includes duties at Levels 1, 2, and 3, with the latter levels adding responsibilities to those listed at the preceding level.

Requirements

High school diploma or equivalent.
Strong customer service skills.
Excellent written and verbal communication skills.
Ability to work well in a team environment.
Basic math skills to process simple payments.
Strong organizational and time management skills.
Ability to remain flexible and adaptable.
Computer and software skills, including PHreesia, EHR, Microsoft 365, and online sources.
Ability to use a multi-line telephone and office equipment such as printers and fax machines.
Complete all assigned Relias training.

Nice To Haves

One to three years of healthcare administrative experience; this experience is not required but is highly preferred.

Responsibilities

Greet the public, staff, and others professionally and courteously.
Schedule patients and check them in and out for appointments.
Verify and update insurance information at every patient visit.
Receive, screen, and route calls to the appropriate destination.
Accept payments, issue receipts, and update the journal as needed.
Coordinate with providers on patient prescription refills as needed.
Register new patients according to policies and procedures.
Run Automatic Eligibility Verifications.
Follow up on voicemail messages and set appointments.
Maintain general knowledge of HealthLinc Patient Resources.
Engage in quality improvement initiatives aligned with and supporting Patient-Centered Medical Home (PCMH).
Perform other duties as assigned.
At Level 2, generate a patient demographic sheet and route slip for each medical visit.
At Level 2, post patient payments for Medical/Dental.
At Level 2, perform financial intakes on referred patients as needed.
At Level 3, close medical/dental encounters daily.