Front Office Admin - Patient Service Representative I

Unicare Community Health Center Inc, Recruiter•Fontana, CA

89d•$25 - $30•Onsite

About The Position

The Patient Service Representative I is the clinic’s first point of contact and supports a positive patient experience through front desk operations, patient communication, scheduling, and check-in and checkout processes. The role assists patients and families from diverse backgrounds with respect and cultural sensitivity while supporting efficient clinic operations and patient flow. The position also handles patient records and documentation, payments and insurance information, referrals and correspondence, incoming documents, and general office tasks. The representative maintains patient confidentiality, follows applicable regulations and organizational policies, participates in quality-improvement activities, and may travel to other clinic locations for cross-coverage. The work schedule is generally Monday through Friday, with start times between 8:00 and 9:00 a.m. and end times between 5:00 and 6:00 p.m.; occasional Saturdays may be needed.

Requirements

High school diploma or GED.
One year of experience in a healthcare office or healthcare setting.
Excellent customer service experience in a healthcare setting or medical industry.
Bilingual in English and Spanish.
Comprehensive knowledge of outpatient clinic operations and procedures.
Familiarity with medical terminology and Electronic Health Records.
Ability to use computers or other electronic devices to work with an EHR system and companion software.
Demonstrated proficiency with Microsoft Word, Excel, Access, and Outlook.
Good verbal, listening, and interpersonal communication skills.
Organizational, time-management, prioritization, and multitasking skills, with accuracy and attention to detail.
Problem-solving skills, including the ability to adjust schedules as needed.
Ability to maintain a professional demeanor and appearance and work effectively with a diverse population.
Ability to work independently with minimal supervision and as part of an interdisciplinary team.
Flexibility and ability to adapt to change and work in a fast-moving environment.
Ability to follow safety procedures, report unsafe conditions, and maintain current knowledge of safe-work practices.
Reliable transportation.
Physical ability to sit and work at a computer for prolonged periods; frequent wrist, hand, and finger dexterity; lift, push, pull, and carry up to 25 pounds; and twist, reach, bend, stoop, handle objects, listen, talk, hear, and see.
Willingness to work flexible hours, including weekends.

Nice To Haves

Medical office experience preferred.
Medical Assistant certification preferred.

Responsibilities

Greet patients and help them feel welcome and comfortable at the clinic.
Inform patients about clinic programs and services, assist with applications, and refer them to services as appropriate.
Check patients in, direct them to the appropriate contact, and notify providers when patients arrive.
Collect and verify insurance information, retrieve and update patient records, and obtain required consent signatures.
Direct patients through health exams and clinic procedures.
Answer and direct calls on a multi-line telephone, take messages, and document conversations as needed.
Complete fee tickets, collect payments, and manage insurance information.
Schedule appointments by telephone and in person using the Electronic Practice Management system.
Assemble and maintain patient charts and enter relevant information into the Electronic Health Record.
Copy and send medical records upon written patient request.
Prepare patient letters, correspondence, service requests, and referrals.
Receive and distribute documents delivered by courier, mail, or fax.
Interpret for providers and staff as needed.
Manage patient checkouts, process payments, schedule follow-up appointments, and provide instructions.
Perform general office duties, including document preparation, scanning, mailing, and filing.
Perform other related tasks as directed by the Clinic Manager to support organizational and programmatic goals.
Maintain patient confidentiality and comply with HIPAA, regulatory requirements, organizational policies, and safe-work practices.
Maintain professional conduct, attendance, appearance, and a clean work area; participate in performance and continuous quality-improvement activities.
Travel to other clinic locations as needed for cross-coverage support.