Front Office Admin

Troon•Bonita Springs, FL

About The Position

Bonita National is seeking a well-organized, motivated Receptionist to provide administrative and clerical support in its administrative office. The receptionist is the first point of contact for Country Club members, guests, and visitors, welcoming them professionally and providing high-quality administrative support and member service in a fast-paced environment. The role coordinates front-desk activities, including greeting visitors, distributing correspondence, answering and routing calls, responding to phone messages, handling mail, and performing other clerical duties. The receptionist also assists with membership registration and check-in, processes payments, maintains records, and helps keep the reception area secure and presentable. This is a seasonal role of approximately six months or less, working 35–40 hours per week, normally Monday through Friday, with the option of Saturday scheduling. Pay is $21.00–$22.00 per hour, based on experience.

Requirements

High school graduate or GED.
Excellent verbal and written communication skills.
Exceptional customer service skills.
Well organized, dedicated, reliable, and flexible.
Self-starter able to multitask and prioritize.
Strong computer skills, especially with MS Office (Outlook, Word, PowerPoint, and Excel) and the Internet.
Ability to take initiative in completing assigned work projects.
Ability to handle multiple responsibilities, task-oriented projects, and details simultaneously.
Ability to work independently and collaboratively with people with varied personalities.
Ability to make independent decisions when circumstances warrant.
Patience, a cheerful disposition, enthusiasm, and the ability to deal tactfully with personnel, members, guests, visitors, vendors, and the general public in a fast-paced environment.
Knowledge of the administrative staff, ownership, and management company.
Ability to learn quickly and instruct others.

Responsibilities

Promptly and politely greet and welcome visitors arriving at the office.
Direct visitors and callers to appropriate staff using employee and department directories.
Maintain knowledge of the administrative staff, ownership, management company, and country club.
Answer and route incoming calls using a multi-line telephone with courtesy, speed, and accuracy.
Notify personnel in a professional and courteous manner.
Provide general, accurate information in response to routine member inquiries, and refer non-routine, sensitive, or complex requests, inquiries, and complaints to the Office Manager.
Follow procedures for handling customer inquiries, complaints, and disputes.
Gather and manage data for new membership registration and keep records up to date.
Assist new members with registration, check-in, and membership assignment according to procedures.
Process payments by credit card, check, and member charge accounts.
Keep the reception area tidy, uncluttered, and presentable, with necessary stationery and materials available.
Receive, sort, and distribute daily mail.
Maintain office security by following safety procedures and controlling access through member systems, a logbook, and visitor cards.
Perform clerical and receptionist duties, including filing, photocopying, scanning, transcribing, data entry, and record keeping.
Document and communicate actions, irregularities, and continuing needs to support continuity among work teams.
Complete related tasks as needed and in a timely manner, and perform other duties as assigned.