Front Office Admin
About The Position
Bonita National is seeking a well-organized, motivated Receptionist to perform administrative and clerical tasks in a fast-paced administrative office. The receptionist is the first point of contact for Country Club members, guests, and visitors, greeting them professionally and providing administrative support across the organization. The role coordinates front-desk activities, including distributing correspondence, answering and directing phone calls, responding to messages promptly, handling mail, and performing other clerical duties. The successful candidate is a proactive self-starter who provides high-quality administrative support and member service, handles urgent situations effectively, and helps streamline office operations. Multitasking and stress management are essential. This is a seasonal role of approximately six months or less, for 35–40 hours per week, generally Monday through Friday, with the option of Saturday scheduling. Pay is $21.00–$22.00 per hour, based on experience.
Requirements
- High school graduate or GED.
- Excellent verbal and written communication skills.
- Exceptional customer service skills.
- Well organized, dedicated, reliable, and flexible.
- Self-starter able to multitask and prioritize.
- Strong computer skills, particularly with MS Office (Outlook, Word, PowerPoint, and Excel) and the Internet.
- Ability to take initiative in completing assigned work projects.
- Ability to handle multiple responsibilities, task-oriented projects, and details simultaneously.
- Ability to work independently and collaboratively with people with varied personalities.
- Ability to make independent decisions when circumstances warrant.
- Patience, a cheerful disposition, enthusiasm, and ability to deal tactfully with personnel, members, guests, visitors, vendors, and the general public in a fast-paced environment.
- Knowledge of the administrative staff, ownership, and management company.
- Ability to learn quickly and instruct others.
Responsibilities
- Promptly and politely greet and welcome visitors arriving at the office.
- Direct visitors and callers to the appropriate staff member using employee and department directories.
- Maintain knowledge of the administrative staff, ownership, management company, and country club.
- Answer and route incoming calls for business departments using a multi-line telephone, with courtesy, speed, and accuracy; notify personnel professionally.
- Provide general, accurate information for routine member inquiries and refer non-routine, sensitive, or complex requests, inquiries, or complaints to the Office Manager.
- Follow procedures for handling customer inquiries, complaints, or disputes.
- Gather and manage data for new membership registration and keep records up to date.
- Assist new members with registration, check-in, and membership assignment according to procedures.
- Process payments by credit card, check, and member charge accounts.
- Keep the reception area tidy, uncluttered, and presentable, with necessary stationery and materials.
- Receive, sort, and distribute daily mail deliveries.
- Maintain office security by following safety procedures and controlling access through the reception desk, including member systems, logbook, and visitor cards.
- Perform clerical receptionist duties such as filing, photocopying, scanning, transcribing, data entry, and record keeping.
- Document and communicate actions, irregularities, and continuing needs to support continuity among work teams.
- Contribute to team efforts by completing related tasks as needed and in a timely manner.
- Perform other duties as assigned.
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What This Job Offers
Education Level
High school or GED
