Patient Care - Office Admin
About The Position
The Patient Care - Office Admin supports patient-facing and administrative operations in an on-site healthcare office in Louisville, Kentucky. This contracted position runs from November 10, 2026, through February 22, 2027. The schedule is 8:00 AM to 5:00 PM, and the listed pay rate is $32 per hour on W-2. The role provides customer service to patients, referral sources, and coworkers; maintains accurate patient and insurance records; protects confidential information; and supports patient follow-up and front-office operations. It also involves managing phone lines and inquiries, organizing documentation, coordinating practitioner schedules, and escalating patient-related or operational issues. Additional duties and special projects may be assigned. IntelliPro is a global talent acquisition and HR solutions company founded in 2009, with a presence in more than 160 countries. The company states that it is an Equal Opportunity Employer and is committed to inclusive hiring processes. A comprehensive benefits package is available, subject to eligibility.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Five or more years of experience in customer service, administration, healthcare, or a related field.
Nice To Haves
- Previous experience in a receptionist, patient services, medical office, or healthcare front-office environment.
- Experience handling patient information, verifying insurance, coordinating appointments, and working with Electronic Medical Records (EMR) systems.
Responsibilities
- Provide a high level of customer service to patients, referral sources, and fellow employees.
- Establish and maintain positive relationships with patients and referral sources.
- Obtain, verify, and accurately enter patient demographic and insurance information.
- Maintain accurate and complete patient files and documentation in accordance with company policies and procedures.
- Protect the privacy and security of Protected Health Information (PHI) in compliance with HIPAA regulations.
- Support patient follow-up activities as directed.
- Manage multiple phone lines efficiently and respond to patient, referral source, and internal inquiries professionally and promptly.
- Maintain clear, concise, accurate, and timely written documentation.
- Organize and file patient charts and related documentation according to established guidelines.
- Coordinate practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
- Support daily front office operations and assist with administrative duties as needed.
- Identify patient-related or operational issues and escalate them to the appropriate team members.
- Maintain the confidentiality of patient, employee, and company information.
- Perform additional duties and special projects as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
