Patient Care Office Admin

IntelliPro Group Inc.•Rapid City, SD

3d•$22 - $22•Onsite

About The Position

The Patient Care Office Admin performs front office and administrative support duties for patient care operations. The role provides customer service to patients, referral sources, and internal team members; manages calls and inquiries; maintains patient information, files, and documentation; coordinates practitioner schedules and patient appointments; and helps address operational issues. The position is fully onsite in Rapid City, South Dakota, and is listed for November 11, 2026 through February 1, 2027, at $21.66 per hour on W-2.

Requirements

High school diploma or equivalent combination of education and experience.
2–4 years of experience in customer service, administration, healthcare, or a related field.

Nice To Haves

Previous experience in a receptionist, patient services, medical office, or healthcare front office environment.
Experience with patient registration, insurance verification, appointment scheduling, and electronic medical records (EMR).

Responsibilities

Provide exceptional customer service to patients, referral sources, and internal team members.
Establish and maintain positive relationships with patients and referral sources.
Manage multiple phone lines and respond professionally and promptly to patient, referral source, and internal inquiries.
Obtain, verify, and accurately enter patient demographic and insurance information.
Maintain accurate and complete patient files, records, and documentation in accordance with company policies and procedures.
Prepare, organize, and file patient charts and related documentation according to established guidelines.
Ensure clear, concise, accurate, and timely documentation of patient interactions and administrative activities.
Coordinate practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
Support patient follow-up activities and assist with appointment coordination as directed.
Perform daily front office operations and provide administrative support as needed.
Identify patient-related or operational issues and escalate them to appropriate team members.
Protect the privacy and security of Protected Health Information (PHI) in accordance with HIPAA regulations and applicable privacy requirements.
Maintain the confidentiality of patient, employee, and company information.
Perform other duties, administrative responsibilities, and special projects as assigned.