Patient Care - Office Admin
About The Position
The Patient Care - Office Admin supports patient-facing and front office operations at an on-site location in Mt Sterling, Kentucky. The role provides customer service to patients, referral sources, and employees; handles patient demographic and insurance information; maintains patient files and documentation; and helps coordinate practitioner schedules and patient follow-up. This is a part-time contracted position scheduled from October 19, 2026, through December 31, 2026, with pay of $33.40 per hour on W-2. The position requires a high school diploma or equivalent combination of education and experience, plus zero to one year of customer service, administrative, healthcare, or related experience. Relevant medical office or patient services experience is preferred.
Requirements
- High school diploma or an equivalent combination of education and experience.
- Zero to one year of customer service, administrative, healthcare, or related experience.
Nice To Haves
- Previous experience in a receptionist, patient services, medical office, or healthcare front office environment.
- Experience working with patient information, insurance verification, scheduling, or electronic medical records.
Responsibilities
- Provide a high level of customer service to patients, referral sources, and fellow employees.
- Establish and maintain positive relationships with patients and referral sources.
- Obtain, verify, and accurately enter patient demographic and insurance information.
- Maintain accurate and complete patient files and documentation in accordance with company policies and established procedures.
- Protect the privacy and security of protected health information in accordance with HIPAA and applicable privacy requirements.
- Support patient follow-up activities as directed.
- Manage multiple phone lines and respond to patient, referral source, and internal inquiries professionally and promptly.
- Record and maintain clear, concise, accurate, and timely written documentation.
- File patient charts and other documentation in accordance with established guidelines.
- Coordinate practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
- Support daily front office operations and assist with administrative tasks as needed.
- Identify patient or operational issues and escalate them to the appropriate team member when necessary.
- Maintain confidentiality of patient, employee, and company information.
- Perform other duties and special projects as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
