Patient Service Rep - Medical Oncology Ventana CSVOM (Tarzana)

Cedars-Sinai Medical Center•Los Angeles, CA

About The Position

The Patient Service Rep supports positive patient relations and provides outstanding customer service to patients through telephone intake and navigation of services throughout Cedars Sinai Medical Network. The role is responsible for accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and maintaining current patient demographic and insurance information. The position is associated with Medical Oncology Ventana CSVOM in Tarzana.

Requirements

High school diploma or GED preferred.
Two years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
Two years of oncology experience in a healthcare setting highly preferred.

Nice To Haves

High school diploma or GED.
Two years of experience working as a Patient Service Rep in an outpatient medical office setting.
Two years of oncology experience in a healthcare setting.

Responsibilities

Intake, prioritize, and resolve calls and patient needs for a multi-specialty team.
Greet patients and assist with resolving or escalating patient issues.
Check patients in and out; collect co-payments, provide receipts, and reconcile payments.
Verify the accuracy of patient demographic and insurance information in CS-Link.
Schedule appointments, complete patient registration, collect patient payments, and provide patient service.
Assist with physician schedule management and identify opportunities for improvement.
Handle patient and provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
Monitor personal workflow and identify opportunities for improvement.
Explain policies, procedures, or services to patients using administrative knowledge.
Participate in daily huddles and staff meetings.
Promote and practice infection prevention standards and follow department policies and procedures.