Patient Service Rep - Medical Oncology Ventana CSVOM (Tarzana)

Cedars-Sinai•Los Angeles, CA

3h•$25 - $34

About The Position

The Patient Service Rep supports positive patient relations and provides outstanding customer service to patients throughout Cedars-Sinai Medical Network. The role handles telephone communications and patient needs, schedules appointments, completes patient registration, collects payments and co-payments, and maintains accurate patient demographic and insurance information. The position also supports physician schedules, referrals and authorizations, patient-care flow, and routine administrative processes in CS-Link.

Requirements

High school diploma or GED preferred.
Two years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
Two years of oncology experience in a healthcare setting highly preferred.

Nice To Haves

High school diploma or GED.
Two years of Patient Service Rep experience in an outpatient medical office setting.
Two years of oncology experience in a healthcare setting.

Responsibilities

Intake, prioritize, and resolve calls and patient needs for a multi-specialty team while providing outstanding customer service.
Greet patients, assist with resolving issues, and raise patient concerns as appropriate.
Check patients in and out; collect co-payments, provide receipts, reconcile payments, and verify demographic and insurance data in CS-Link.
Schedule appointments, complete patient registration, collect patient payments, and provide patient service.
Assist with management of physician schedules and identify opportunities for improvement; handle patient and provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manage patient-care flow and help monitor CS-Link message pools and standard work.
Monitor personal workflow and identify opportunities for improvement.
Explain policies, procedures, or services to patients using administrative knowledge.
Participate in daily huddles and staff meetings.
Promote and practice infection-prevention standards and follow department policies and procedures.