Patient Service Rep II - Hematology Oncology

Health First Careers•Viera West, FL

About The Position

The Patient Service Representative II provides a friendly, efficient, and accurate patient experience through outstanding customer service and the use of technology to manage patient care. The role includes patient registration and appointment scheduling, assisting other clinical specialties, and supporting departmental projects and clerical duties. The position is full-time, with scheduled hours of 8:00 a.m. to 5:00 p.m., and is assigned to paygrade PG-27.

Requirements

High school diploma or equivalent.
At least two years of experience with an electronic health records system (EHR) or at least two years of relevant healthcare experience.
No licensure required.
Obtain and maintain one of the following certifications: American Heart Association HeartSaver CPR AED Course Certification before the start date; Health First Medical Terminology Course Certification within 90 days of the start date; Health First Insurance 101 Course Certification within 90 days of the start date; or Health First Safety and Security De-escalation Course Certification within 90 days of the start date.
For positions in the Memory Disorder Clinic or Health First Aging, satisfy the State of Florida Agency for Health Care Administration (ACHA) Level 2 background screening.
Knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel.
Excellent verbal and written communication skills.
Ability to relate well to all customers.
Knowledge of healthcare terminology.

Nice To Haves

Associate’s degree in a relevant field.
Five years of healthcare office experience.

Responsibilities

Prioritize work and manage time efficiently.
Obtain patients’ demographic and insurance information and accurately enter it into the patient management system.
Obtain required signatures on consents and distribute patient information and compliance literature.
Process and maintain schedules for the assigned area and communicate schedule changes as needed.
Recognize trends and issues, analyze them, and escalate them to management.
Assist with training new staff on department-specific procedures and applications.
Facilitate patient appointments and referrals in a timely, efficient, and friendly manner.
Answer telephone calls courteously and tactfully, direct calls, return messages to the appropriate party, and take complete and accurate messages.
Perform Patient Service Representative duties across various Health First Medical Group specialties.
Collect current and past-due patient responsibility balances.
Prepare estimates of anticipated service prices before services are rendered and communicate estimated costs to patients.