Patient Service Rep PRN - Laura
Akron Children's Hospital•Canton, OH
•Onsite
About The Position
The Patient Service Representative provides business, financial, and appointment-related services to support a positive patient experience. Duties include preparing for visits, assisting patients upon arrival and departure, processing payments, and coordinating appointments and diagnostic testing. The representative also performs general office and administrative duties, maintains front desk inventory and the appearance of the office, supports clerical cross coverage, and follows HIPAA requirements.
Requirements
- High school diploma or equivalent.
- Experience using Microsoft Office (Outlook, Excel, Word) or similar software.
- Excellent interpersonal skills to communicate effectively by telephone and face-to-face with patients, families, physicians, and facility staff.
- Strong organizational skills and the ability to prioritize multiple tasks effectively.
- Ability to perform basic math skills to process insurance co-payments.
Nice To Haves
- Experience working in a general office setting, performing clerical or administrative duties.
- Experience working in a healthcare environment.
- Experience using a computerized scheduling system.
- Knowledge of medical terminology.
Responsibilities
- Build and maintain positive relationships with patients and families by greeting them and responding promptly and compassionately to questions and requests.
- Perform assigned point-of-service activities, including visit preparation, co-pay collection, and patient tracking, under the direction of the supervisor.
- Schedule patient visits and diagnostic testing using hospital procedures and resources.
- Manage third-party payors and collect co-payments.
- Complete routine office duties such as faxing, copying, filing, mailings, returning phone calls, and taking and distributing messages.
- Maintain appropriate front desk inventory and communicate supply needs to the appropriate staff member.
- Support smooth office operations by adjusting priorities to workload and anticipating needs and deadlines.
- Maintain the appearance and cleanliness of the work area and waiting room as needed.
- Participate in clerical and administrative cross-coverage as needed.
- Ensure HIPAA compliance.
- Perform other duties as required.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
