PRN Patient Service Rep Midshift

Ally Medical Management LLC • San Marcos, TX

2h

About The Position

The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance and collects payments due at the time of service, while maintaining a clean and neat appearance. It includes front-office registration, patient record and payment documentation, and responding to authorized medical-record requests.

The employee must comply with privacy and security laws and company policies, protect access credentials and confidential company and customer data, and promptly report suspected data or system compromises. Annual Information Security Awareness Training is required. Ally Medical bases hiring decisions on experience, skills, passion, and fit with its mission, values, and culture. Ally Medical is an Equal Opportunity Employer.

Requirements

• High school diploma or GED.
• One or more years of experience in clerical support.
• CPR/BLS certification.
• Basic knowledge of medical terminology.
• Excellent active listening skills and a strong service orientation.
• Basic computer knowledge.
• Detail-oriented and able to multitask.

Responsibilities

• Collect patient demographic information, enter insurance information, verify benefits, and obtain signatures on ER consent forms.
• Enter patient information into the EHR and billing software, and complete records by scanning signed documents and medical reports into patient files.
• Maintain and file patient records in the appropriate area for the period required by DSHS.
• Provide medical records to other providers when requested and when the patient has signed an authorization to release information.
• Log payments and cash receipts through Square and maintain the cash drawer during the shift.
• Maintain accurate billing-office records through payment logs for time-of-service payments and payer information.
• Comply with privacy and security laws and internal policies and procedures.
• Protect company and customer data and access credentials, and report suspected compromises, concerns, infractions, or security-impacting system failures to management.
• Follow the Information Security Policy and Procedures and applicable standard operating procedures.
• Attend annual Information Security Awareness Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED