Patient Access Rep-PRN

Down East Community Hospital•Machias, ME

1d•Onsite

About The Position

The Patient Access Rep position is responsible for effectively and efficiently processing all patients to all services in the hospital by maintaining front desk reception, switchboard, and registration in a courteous, professional manner. This role involves patient education on various topics including Free Care, Advanced Directives, Patient Consent, Patient Rights, Notice of Privacy Practice, and the Advanced Beneficiary Notice.

Requirements

High School Diploma or GED with on the job training
Experience with various computer systems and typing
Knowledgeable in medical terminology
Knowledgeable in various health insurance plans
Knowledgeable in daily operations of a business office and general office machines
Ability to work independently as well as in a team setting, and performing under pressure and with periods of interruption
Excellent communication and organizational skills

Responsibilities

Responsible for all aspects of switchboard operation, including processing inquiries and requests at front desk reception and switchboard, answering incoming phone calls and transferring to appropriate departments.
Maintain a current working knowledge of new and departing staff.
Record arrival time and registration time of all patients that present for services.
Maintain visitor sign in for Obstetrical patients.
Sort incoming patient mail by room number and deliver to appropriate nursing station. Re-address mail to discharged patients and put in outgoing mail.
Unlock various offices and file cabinets, relocking at department closing.
Responsible for all aspects of outpatient and inpatient registration.
Complete all data screens on registration profile and verify information for each date of service.
Assess patient’s insurance coverage including eligibility.
Maintain a current working knowledge of outpatient coverage issues and assess medical necessity when applicable.
Adhere to all aspects of the POS policy as applies to IP and OP registrations.
Prepare and explain Advanced Beneficiary Notices when applicable.
Complete Medicare Secondary Payer Questionnaire on all Medicare patients.
Assist physician office staff in understanding National Coverage Policies.
Provide Notice of Privacy Practice and obtain patient signatures on hospital consent forms for each date of service including establishing a responsible party of patient when patient is unable to sign.
Verify outpatient orders and all required information.
Establish existence of an Advanced Directive.
Prepare all preoperative and surgery paperwork necessary to register patient as scheduled by Operation Room.
Recognize those patients who may qualify for Free Care and offer application.
Maintenance of supplies to perform job functions.
Adhere to departmental dress code.
Seek out needed information by staying informed and involved by attending meetings, reading memos, policies, meeting minutes, newsletters, email and other appropriate information in a timely manner.
Maintain reliable attendance and punctuality, including observing appropriate break times and extending a scheduled shift when necessary to meet patient demands.
Perform duties in a safe manner, in compliance with all safety policies and procedures.
Comply with the Code of Conduct and all appropriate policies and procedures.
Other duties, as assigned, that are relevant to the position and department.