PRN Patient Service Rep Midshift

Ally Medical Management•San Marcos, TX

About The Position

The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance and collects payments due at the time of service while maintaining a clean and neat appearance. The position performs front office registration, enters patient information into the EHR and billing software, scans signed documents and medical reports, and maintains patient records for the period required by DSHS. It also provides medical records to other providers when the patient has signed an authorization to release information. The representative logs payments and cash receipts through Square, maintains the cash drawer during the shift, and keeps accurate payment and payer records for the billing office. Employees are responsible for complying with privacy and security laws, company policies, and procedures; safeguarding credentials and confidential company and customer data; reporting suspected compromises or policy violations promptly; and attending annual Information Security Awareness Training. Ally Medical ER states that it is an Equal Opportunity Employer and bases hiring decisions on experience, skills, passion, and contributions to company culture.

Requirements

High School Diploma or GED.
One or more years of experience in clerical support.
CPR/BLS Certification required.
Basic knowledge of medical terminology.
Excellent active listening skills and a strong service orientation.
Basic computer knowledge.
Detail-oriented and able to multitask.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Responsibilities

Assist patients in obtaining services, understanding policies, and making health care decisions.
Verify medical insurance and collect payments due at the time of service.
Perform front office registration, including collecting patient demographic information, entering insurance information, verifying benefits, and obtaining signatures on ER consent forms.
Enter patient information into the EHR and billing software and complete records by scanning signed documents and medical reports into patient files.
Maintain and file patient records in the appropriate area for the period required by DSHS.
Provide medical records to other providers after the patient signs an authorization to release information.
Log payments and cash receipts through Square and maintain the cash drawer during the shift.
Maintain accurate billing-office records through the payment log, including time-of-service payments and payer information.
Comply with privacy and security laws and internal policies and procedures.
Protect credentials and maintain the confidentiality of Ally and customer data.
Report suspected data compromises, security concerns, infractions, or system failures to management promptly.
Adhere to the Information Security Policy and Procedures and support standard operating procedures that protect company systems and data.
Attend annual Information Security Awareness Training.
Maintain a clean and neat appearance.