PRN Patient Service Rep Nights

Ally Medical Management LLC•Houston, TX

About The Position

The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance and collects payments due at the time of service. The representative is expected to maintain a clean and neat appearance. The position performs front-office registration, records, payment, and billing-support duties, while safeguarding confidential patient and company information and following applicable privacy, security, and internal policies. The role also supports Ally Medical ER’s commitment to exemplary experiences for patients and employees and its equal-opportunity and inclusion principles.

Requirements

High school diploma or GED.
One or more years of experience in clerical support.
CPR/BLS certification.
Basic knowledge of medical terminology.
Excellent active listening skills and a strong service orientation.
Basic computer knowledge.
Detail-oriented and able to multitask.
Able to sit for prolonged periods and work on a computer.
Able to lift up to 15 pounds at times.

Responsibilities

Collect patient demographic information, enter insurance information, verify benefits, and obtain signatures on ER consent forms.
Enter patient information into the EHR and billing software; scan signed documents and medical reports into patient files to complete records.
Maintain and file patient records for the period required by DSHS in the appropriate area.
Provide medical records to other providers when requested and when the patient has signed an authorization to release information.
Log payments and cash receipts through Square and maintain the cash drawer during the shift.
Maintain accurate billing-office records through the payment log, including time-of-service payments and payer information.
Comply with privacy and security laws and internal policies and procedures; protect sensitive company and patient data and access credentials.
Report suspected data compromises, security concerns, infractions, or system failures to management as required.
Follow the Company’s Information Security Policy and Procedures and support standard operating procedures for protecting systems and data.
Attend annual Information Security Awareness Training.
Maintain a clean and neat appearance.