FT Patient Service Rep Nights

Ally Medical Management • Liberty Hill, TX

2d

About The Position

The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance, collects payments due at the time of service, and maintains a clean and neat appearance. The representative performs front-office registration, manages patient records and payments, and supports billing-office recordkeeping.

Employees are responsible for complying with privacy and security laws and internal policies, protecting sensitive company and patient data, safeguarding access credentials, and promptly reporting suspected data compromises or system failures. The role requires adherence to information security policies and procedures and attendance at annual Information Security Awareness Training. Ally Medical ER states that it is an Equal Opportunity Employer and makes hiring decisions based on experience, skills, passion, and potential cultural contribution.

Requirements

• High School Diploma or GED.
• One or more years of experience in clerical support.
• CPR/BLS Certification required.
• Basic knowledge of medical terminology.
• Excellent active listening skills and a strong service orientation.
• Basic computer knowledge.
• Detail-oriented and able to multitask.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.

Responsibilities

• Collect patient demographic information, enter insurance information, verify benefits, and obtain signatures on ER consent forms.
• Enter patient information into the EHR and billing software, and complete patient records by scanning signed documents and medical reports into patient files.
• Maintain and file patient records for the period required by DSHS in the appropriate area.
• Provide medical records to other providers upon request after receiving a patient-signed authorization to release information.
• Log payments and cash receipts through Square and maintain the cash drawer during the shift.
• Maintain accurate billing-office records in the payment log, including time-of-service payments and payer information.
• Comply with privacy and security laws, internal policies, and information security procedures.
• Protect company and customer data and access credentials, and promptly report suspected data compromises, security concerns, or system failures to management.
• Attend annual Information Security Awareness Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED