Patient Service Rep - FT, Days

Mercy • Cape Girardeau, MO

5d • Onsite

About The Position

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Attend and complete Clinic Core Front Desk Training post-hire.

Nice To Haves

• One year of applicable medical office experience.

Responsibilities

• Manage front-desk operations and workflows.
• Communicate applicable patient financial responsibility.
• Request and collect payment.
• Explain available payment options and assistance resources.
• Accurately document financial conversations and outcomes.
• Respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Consistently follow and document established patient collection and financial-assistance referral workflows.

Benefits

• medical coverage
• dental coverage
• vision coverage
• paid time off
• tuition support
• matched retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED