FT Patient Service Rep Nights

Ally Medical Management LLC•Buda, TX

About The Position

The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance, collects payments due at the time of service, and maintains a clean and neat appearance. It performs front-office registration and records tasks, supports payment and billing documentation, and protects confidential company and patient information in accordance with applicable laws and Ally Medical policies.

Requirements

High School Diploma or GED.
One or more years of experience in clerical support.
CPR/BLS certification required.
Basic knowledge of medical terminology.
Excellent active listening skills and a strong service orientation.
Basic computer knowledge.
Detail-oriented and able to multitask.

Responsibilities

Collect patient demographic information, enter insurance details, verify benefits, and obtain signatures on ER consent forms.
Enter patient information into the EHR and billing software, and complete records by scanning signed documents and medical reports into patient files.
Maintain and file patient records for the period required by DSHS in the appropriate area.
Provide medical records to other providers when requested and when the patient has signed an authorization to release information.
Log payments and cash receipts through Square and maintain the cash drawer during the shift.
Maintain accurate billing-office records through the payment log, including time-of-service payments and payer information.
Verify medical insurance and collect payments due at the time of service.
Comply with privacy and security laws and internal policies, protect sensitive data and access credentials, and maintain the confidentiality of Ally and customer data.
Report suspected data compromises, security concerns, infractions, or system failures to management immediately.
Adhere to the Information Security Policy and Procedures, support security-related standard operating procedures, and attend annual Information Security Awareness Training.