PRN Patient Service Representative Nights

Ally Medical Management LLC•Cedar Park, TX

About The Position

The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance and collects payments due at the time of service, while maintaining a clean and neat appearance. The representative performs front-office registration, enters and completes patient records in the EHR and billing software, maintains records as required by DSHS, and provides authorized medical records to other providers. The role also logs payments and cash receipts through Square, maintains the cash drawer during the shift, and keeps accurate payment and payer records for the billing office. Employees are responsible for complying with privacy and security laws, company policies, and procedures; protecting credentials and confidential data; promptly reporting suspected data or system compromises; and attending annual Information Security Awareness Training. Hiring decisions consider experience, skills, passion, and alignment with the company culture. Ally Medical is an Equal Opportunity Employer and supports diversity and inclusion.

Requirements

High School Diploma or GED.
One or more years of experience in clerical support.
CPR/BLS certification required.
Basic knowledge of medical terminology.
Excellent active listening skills and a strong service orientation.
Basic computer knowledge.
Detail-oriented and able to multitask.
Able to sit for prolonged periods and work at a computer.
Able to lift up to 15 pounds at times.

Responsibilities

Assist patients in obtaining services, understanding policies, and making health care decisions.
Verify medical insurance and collect payments due at the time of service.
Maintain a clean and neat appearance.
Collect patient demographic and insurance information, verify benefits, and obtain signatures on ER consent forms.
Enter patient information into the EHR and billing software; scan signed documents and medical reports into patient files.
Maintain and file patient records for the period required by DSHS in the appropriate area.
Provide medical records to other providers when requested and after the patient has signed an authorization to release information.
Log payments and cash receipts through Square and maintain the cash drawer during the shift.
Maintain accurate billing-office records of time-of-service payments and payer information.
Comply with privacy and security laws and internal policies and procedures; protect company and customer data and access credentials.
Report concerns, suspected data compromises, and system failures affecting data security or integrity to management promptly.
Attend annual Information Security Awareness Training.