Patient Service Rep PACT - Ops Float Pool

Cedars-Sinai Medical Center•Beverly Hills, CA

About The Position

The Patient Service Rep - PACT (Float Pool) supports positive patient relations and provides customer service across multiple medical practices within Cedars Sinai Medical Network. The role includes telephone communication and call intake, appointment scheduling, patient registration, payment and co-payment collection, and maintaining current patient demographic and insurance information. Float Pool representatives are expected to be flexible and adaptable, learn the workflows of different practices, and travel between office locations as needed, sometimes on short notice.

Requirements

High school diploma or GED preferred.
Two years of experience as a Patient Service Rep in an outpatient medical office setting preferred.

Nice To Haves

High school diploma or GED.
Two years of experience as a Patient Service Rep in an outpatient medical office setting.

Responsibilities

Intake, prioritize, and resolve calls and patient needs for a multispecialty team while providing outstanding customer service.
Greet patients and assist with resolving or escalating patient issues.
Check patients in and out; collect co-payments, provide receipts, reconcile payments, and verify demographic and insurance information in CS-Link.
Schedule appointments, complete patient registration, collect patient payments, and provide patient service.
Assist with physician schedule management and identify opportunities for improvement.
Handle patient and provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
Monitor personal workflow and identify opportunities for improvement.
Explain policies, procedures, and services to patients using administrative knowledge.
Participate in daily huddles and staff meetings.
Carry out the lobby Patient Service Rep role in outpatient MDN departments, learning and applying relevant Epic functionality and clinic-specific knowledge and skills.
Adapt to the workflows and procedures of different practices and travel between office locations as needed, sometimes on short notice.
Assist with special projects and additional tasks as required by the practice manager or healthcare providers.
Promote and practice infection prevention standards and follow department policies and procedures.