Patient Service Rep PACT - Ops Float Pool

Cedars-Sinai•Beverly Hills, CA

5d•$25 - $34

About The Position

The Patient Service Rep - PACT (Float Pool) supports positive patient relations and provides outstanding customer service across multiple medical practices in the Cedars-Sinai Medical Network. The role includes telephone communication and call intake, appointment scheduling, patient registration, payment and co-payment collection, and maintaining current patient demographic and insurance information. Float pool staff are expected to be flexible, adaptable, and proficient in administrative tasks to support a positive patient experience. The position performs lobby Patient Service Rep duties in outpatient MDN departments and requires learning the Epic functionalities and clinic-specific skills used at each covering clinic. The role travels between office locations as needed, sometimes on short notice, adapts to different practice workflows and procedures, and may assist with special projects or additional tasks as required by the practice manager or healthcare providers. It also promotes infection-prevention standards and follows department policies and procedures.

Requirements

High school diploma or GED preferred.
Two years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.
Flexibility and adaptability to work across multiple practices and locations.
Ability to learn and use Epic functionalities and clinic-specific workflows.

Nice To Haves

High school diploma or GED.
Two years of experience working as a Patient Service Rep in an outpatient medical office setting.

Responsibilities

Provide outstanding customer service by successfully receiving, prioritizing, and resolving calls and patient needs for a multi-specialty team.
Greet patients and help resolve or escalate patient issues.
Check patients in and out; collect co-payments, provide receipts, reconcile payments, and verify demographic and insurance information in CS-Link.
Schedule appointments, complete patient registration, collect patient payments, and provide a high level of patient service.
Assist with physician schedule management and identify opportunities for improvement; handle patient and provider correspondence as instructed.
Process and track referrals and authorizations for various insurance types.
Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
Monitor personal workflow and identify opportunities for improvement.
Explain policies, procedures, or services to patients using administrative knowledge.
Participate in daily huddles and staff meetings.
Perform lobby PSR duties in outpatient MDN departments, learning relevant Epic functionalities and clinic-specific skills and adapting to different practice workflows and procedures.
Travel between office locations as needed, sometimes on short notice.
Assist with special projects or additional tasks as required by the practice manager or healthcare providers.
Promote and practice infection-prevention standards and follow department policies and procedures.