Patient Services Rep (Float)

Proliance Surgeons•Tacoma, WA

7d•Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for Proliance Surgeons patients and their loved ones, and serves as a liaison for appointments, accommodations, and access to physicians. The role supports patient scheduling and intake, verifies eligibility and insurance, processes patient information, and coordinates with physicians and medical assistants on acute scheduling issues. This is a float position serving the Lakewood, Tacoma, and Gig Harbor locations. The schedule is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

High school diploma or equivalent.
One to two years of relevant public-contact experience, preferably in a medical office environment.
At least one year of front-office or reception experience; medical experience preferred.
Superior customer service skills.
Strong interpersonal skills, including patience, composure, cooperation, and effective interactions with patients, physicians, and staff.
Adherence to safety, risk-management, and precautionary procedures, including OSHA/WISHA and HIPAA confidentiality requirements.
Ability to use time efficiently with attention to quality, detail, accuracy, and completion.
Willingness and ability to work varied hours and maintain dependable attendance.
Ability to remain objective and separate oneself personally from situations.
Ability to adapt to change, delays, and unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance.
Self-motivation and ability to work independently, meet standards of excellence, and overcome obstacles with little supervision.
Ability to prepare records in accordance with detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Practice management experience.
Medical office experience.
Medical front-office or reception experience.

Responsibilities

Provide exemplary customer service in person and by phone.
Greet and direct patients, vendors, and visitors.
Schedule patient appointments, including follow-ups, according to established protocols and office policies.
Check in established and new patients; verify information, insurance, and referrals; and ensure consent forms and patient information are current in practice management and electronic medical record systems.
Answer and screen calls on a multiline phone system, take messages, schedule appointments, and direct calls and messages to appropriate staff or physicians.
Identify payor source and verify insurance eligibility and financial status.
Enter personal health and financial information accurately into the practice management system while protecting patient privacy in accordance with federal and local laws.
Assist patients with check-in and paperwork or forms as needed.
Proactively communicate appointment status, wait times, and cancellations or rescheduling.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurance, prepayments, and balances due on patient accounts.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Arrange interpreters for patient appointments as needed.
Complete duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.
Float among the Lakewood, Tacoma, and Gig Harbor locations.