Patient Services Rep (Float)

Proliance Surgeons•Tacoma, WA

7d•$20 - $32•Onsite

About The Position

The Patient Services Representative (PSR) serves as the first point of contact for patients and their loved ones and acts as a liaison for patient appointments, accommodations, and access to physicians. The role includes scheduling appointments and follow-ups, greeting patients, verifying eligibility, processing related information, and coordinating with physicians and medical assistants about acute scheduling issues. This is a float position covering the Lakewood, Tacoma, and Gig Harbor locations, with a Monday–Friday schedule from 8 a.m. to 5 p.m.

Requirements

High school diploma or equivalent.
1–2 years of relevant public-contact experience.
At least 1 year of front-office or reception experience; medical-office experience is preferred.
Superior customer service and strong interpersonal skills, including patience, composure, and cooperation.
Follow safety, risk-management, and precautionary procedures, including OSHA/WISHA requirements and HIPAA confidentiality.
Use time efficiently and maintain quality, detail, accuracy, and completion.
Flexibility with varied hours and dependable attendance.
Remain objective and adapt to change, delays, or unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance.
Self-motivation and ability to work independently with little supervision, measure performance against high standards, and overcome obstacles.
Ability to prepare records according to detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Medical-office experience.
Practice management experience.

Responsibilities

Provide exemplary customer service in person and over the phone.
Greet and direct patients, vendors, and visitors.
Schedule appointments in accordance with established protocols and office policies, including follow-ups.
Check in established and new patients and verify information, insurance, and referrals; ensure consent forms and patient information are current in practice management and electronic medical record systems.
Answer and screen calls on a multiline phone system, take messages, schedule appointments, and direct calls and messages to the appropriate staff or physicians.
Identify payor source and verify insurance eligibility and financial status.
Accurately enter personal health and financial information into the practice management system while complying with patient privacy laws.
Assist patients with check-in and paperwork or forms as needed.
Communicate appointment status, wait times, cancellations, and rescheduling proactively.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurance, pre-payments, and balances due on patient accounts.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Arrange interpreters for patient appointments as needed.
Complete assigned duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.