Patient Service Rep Float Physician Practice

Franciscan Alliance, Inc.

4d • Onsite

About The Position

Patient Service Representatives play a critical role in Franciscan Physician Network offices and serve as the first point of contact for patients, family members, and caregivers. The representative provides information, direction, and support, and collaborates with providers, management, and clinical staff to coordinate patient schedules and provide administrative support. The role also involves compassionately discussing copayments, prepayments, and outstanding balances with patients.

This position is based at the FPN Hammond Building in Hammond, Indiana, and requires travel to different locations, with travel of up to 75%. The schedule must be flexible, with start times as early as 7:00 a.m. and end times as late as 8:00 p.m. The job posting describes a consistent day-shift schedule and observed holidays off work.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Willingness and ability to work a flexible schedule, with start times as early as 7:00 a.m. and end times as late as 8:00 p.m.
• Willingness to travel to different locations; travel is required up to 75%.

Nice To Haves

• At least 1 year of healthcare experience.

Responsibilities

• Answer incoming calls, respond to inquiries, schedule appointments, or direct callers to appropriate staff.
• Work within an electronic medical records system.
• Collect patient payments and apply payments and adjustments to patient accounts.
• Balance daily encounter forms and cash drawers.
• Perform additional daily administrative tasks based on the practice specialty.
• Coordinate patient schedules and provide administrative support in collaboration with providers, management, and clinical staff.
• Communicate with patients about copayments, prepayments, and outstanding balances.

Benefits

• Professional development opportunities.
• Enhanced benefits package with a pay structure that rewards experience and expertise.
• Consistent day-shift schedule and observed holidays off work.
• Comprehensive benefits for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED