Patient Service Rep II - Breast Center

Health First Careers•Melbourne, FL

About The Position

The Patient Service Representative II provides a friendly, efficient, and accurate patient experience through outstanding customer service and technology-enabled patient care. The role includes registration, appointment scheduling, support for other clinical specialties, and assistance with departmental projects and clerical duties. The representative may perform Patient Service Representative duties across various Health First Medical Group specialties.

Requirements

High school diploma or equivalent.
Two years of experience with an electronic health records system (EHR) or two years of related healthcare experience.
Complete one of the following certifications: American Heart Association HeartSaver CPR AED Course Certification before the start date and maintain it; Health First Medical Terminology Course Certification within 90 days of the start date and maintain it; Health First Insurance 101 Course Certification within 90 days of the start date and maintain it; or Health First Safety and Security De-escalation Course Certification within 90 days of the start date and maintain it.
Knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel.
Excellent verbal and written communication skills.
Ability to relate well to all customers.
Knowledge of healthcare terminology.

Nice To Haves

Associate’s degree in a relevant field.
Five years of healthcare office experience.

Responsibilities

Prioritize work and manage time efficiently.
Obtain patient demographic and insurance information and enter it accurately into the patient management system.
Obtain required signatures on consents and distribute patient information and compliance literature.
Process and maintain schedules for the area of responsibility and communicate schedule changes as needed.
Analyze and recognize trends or issues and escalate them to management.
Assist with training new staff on department-specific procedures and applications.
Facilitate patient appointments and referrals in a timely, efficient, and friendly manner.
Answer telephone calls courteously and tactfully, direct calls, return messages to the appropriate party, and take complete and accurate messages.
Perform Patient Service Representative duties across various Health First Medical Group specialties.
Collect current and past-due patient responsibility balances.
Prepare estimates of anticipated service prices before services are rendered and communicate estimated costs to patients.