Patient Service Specialist - Breast Center

Vanderbilt University Medical Center • Nashville, TN

1d

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role supports efficient workflow, appropriate use of technology, and effective communication. It also involves navigating complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers.

The position is based in Vanderbilt Breast Center, a multidisciplinary center providing comprehensive breast health services, including screenings, diagnostic imaging, prevention, diagnosis, and treatment. The specialist supports patient scheduling, registration, work queues, and coordination of information needed before appointments. The stated schedule is Monday through Friday during the day.

Requirements

• High school diploma or GED.
• One year of relevant work experience.
• Ability to provide customer service responsive to and sensitive to customer needs.
• Ability to coordinate and schedule patient appointments and procedures using computer systems.
• Ability to receive and record patient information.
• Ability to comprehend medical terminology and documentation.

Responsibilities

• Perform all Associate Patient Service Specialist job responsibilities proficiently.
• Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manage registration and patient work queues.
• Coordinate with patients and outside facilities to ensure pre-appointment orders and consultations have been received and are ready to view before the patient visit.
• Communicate with patients through the patient portal and use critical decision-making to route messages appropriately.

Benefits

• The benefits package may include health, disability, retirement, and/or wellness offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED