Patient Service Center Specialist

Richmond Heart and Vascular Associates • Mechanicsville, IA

5d

About The Position

The Patient Service Center Specialist serves as a central resource for patient access, clinical coordination, and administrative support, helping ensure efficient patient care throughout the practice. The Specialist acts as a liaison among patients, providers, clinical staff, and administrative departments while maintaining a high level of customer service and professionalism.

The role manages patient communications, appointment scheduling, referral coordination, and patient care workflows in a fast-paced healthcare environment. It also supports front-office operations, maintains accurate records and documentation, and helps coordinate care while complying with HIPAA regulations and practice policies.

Requirements

• High school diploma or equivalent required.
• At least two years of experience in a medical office, patient services center, call center, or clinical support role required.
• Knowledge of medical terminology, clinical workflows, and healthcare operations.
• Understanding of referrals, prior authorizations, prescription refill processes, and insurance verification.
• Strong customer service and patient relations skills.
• Excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and manage competing responsibilities.
• Strong organizational and problem-solving skills.
• Proficiency with electronic medical records (EMR).
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Ability to sit, stand, walk, bend, and reach throughout the workday; use a computer, telephone, and office equipment for extended periods; and occasionally lift up to 25 pounds.

Nice To Haves

• Experience with patient scheduling, referrals, authorizations, and care coordination.
• AthenaHealth experience.
• Cardiovascular, pulmonary, or specialty practice experience.

Responsibilities

• Answer incoming patient calls and provide customer service.
• Triage patient inquiries and route concerns to the appropriate clinical or administrative team.
• Schedule, reschedule, and confirm office visits, diagnostic testing, procedures, and follow-up appointments.
• Verify and update patient demographic, insurance, and contact information.
• Conduct appointment reminder, recall, waitlist, and no-show outreach activities.
• Assist patients with portal access, appointment instructions, and practice information.
• Review and explain office policies, appointment requirements, and financial responsibilities.
• Collect patient payments and document transactions as needed.
• Maintain accurate patient records and documentation within the electronic medical record (EMR).
• Coordinate referrals for specialty appointments.
• Communicate test preparation instructions and follow-up recommendations to patients.
• Respond promptly to patient portal messages, voicemails, emails, and EMR communications.
• Maintain accurate and timely documentation of patient interactions.
• Support front-office operations as needed, including patient check-in and check-out.
• Assist with special projects, patient outreach campaigns, and workflow improvement initiatives.
• Ensure compliance with HIPAA regulations and practice policies.
• Participate in cross-training activities and provide coverage across departments as needed.
• Perform additional duties and special projects as assigned.
• Support provider efficiency through effective communication and care coordination.
• Maintain patient satisfaction and professionalism, respond to inquiries and clinical requests in a timely manner, and accurately document interactions and actions taken.
• Demonstrate flexibility, accountability, teamwork, and commitment to the organization's mission and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED