Patient Service Specialist - Breast Center

Vanderbilt University Medical Center•Nashville, TN

12h

About The Position

The Patient Service Specialist provides service to patients before, during, or after appointments with minimal guidance. The role facilitates efficient workflow, supports appropriate use of technology, communicates effectively, and helps navigate complex patient needs, including scheduling across multiple services and coordinating with outside facilities or providers. Based in Vanderbilt’s Breast Center, the role supports a nationally recognized program providing comprehensive breast health services. The center’s multidisciplinary team delivers coordinated, patient-centered care spanning screening, imaging, prevention, diagnosis, and treatment. The position works with patients, clinical teams, and external organizations to help ensure appointments and related services are coordinated and prepared.

Requirements

High school diploma or GED.
One year of relevant work experience.
Ability to coordinate and schedule patient appointments, procedures, and office visits using hospital or clinic computer systems.
Ability to receive and record patient information.
Basic ability to understand medical terminology and documentation.
Customer-service capability, including anticipating and responding to customer needs.

Responsibilities

Perform all Associate Patient Service Specialist job responsibilities proficiently.
Schedule appointments and procedures through clinical communication, work queues, and patient portal messages.
Manage registration and patient work queues.
Coordinate with patients and outside facilities to ensure pre-appointment orders and consultations have been received and are available before the patient visit.
Communicate with patients through the patient portal and use critical decision making to route messages appropriately.
Perform additional duties as assigned.