Patient Service Rep II

Covenant Health•Knoxville, TN

About The Position

Provides administrative coverage for patient service functions related to check-out operations at Southern Medical Group Weisgarber. The role collects and processes encounter form data, collects and totals outstanding balances and payments for services rendered, and balances work and computer records at the end of the day. The position supports coordinated, patient-centered care in a physician practice.

Requirements

At least one year of experience in a medical office setting, including working knowledge of clinic appointment scheduling, collections, and ICD-9/10 and CPT-4 coding for charge entry; alternatively, at least three years of total customer-facing or customer-service experience.
Any combination of formal education and/or prior work experience sufficient to demonstrate the knowledge, skills, and abilities needed to perform the job; this is typically equivalent to a high school diploma or GED.
No licensure required.

Nice To Haves

A high school diploma or GED is preferred.

Responsibilities

Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
Answer telephone calls and route them as appropriate.
Receive and record changes in patient information.
Apply familiarity with insurance procedures and knowledge of the plans in which providers participate.
Ensure procedures and corresponding diagnoses are properly recorded on fee slips for charge entry.
Schedule appointments for return visits and end-of-day procedures, and complete end-of-day balancing.
Compile data for billing personnel.
Attend meetings as required and participate on committees as directed.
Collaborate with patients, physicians, and other care team members as part of a team-based approach to patient care.
Follow policies, procedures, and safety standards.
Complete required annual education assignments.
Work toward achieving goals and objectives and participate in quality improvement initiatives as requested.
Perform other duties as assigned.