About The Position
The Patient Service Coordinator is a dual clinical and front-office role supporting a medical oncology practice in Erie, Pennsylvania. The position combines patient care support with registration, scheduling, insurance verification, payment collection, and customer service. The role works Monday through Friday during daylight hours, with no evenings, weekends, or holidays. On-the-job training is provided.
Requirements
- High school graduation or equivalent.
- At least three years of direct patient care and/or phlebotomy experience.
- Basic computer skills.
- Knowledge of medical terminology and examination, diagnostic, and treatment room responsibilities.
- Strong interpersonal skills and ability to work with individuals from multidisciplinary groups.
- Excellent organizational skills.
- CPR meeting AHA standards, including didactic and skills demonstration components, within 30 days of hire.
- Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR).
- Act 34 clearance.
Nice To Haves
- Medical Assistant or Phlebotomy licensure.
- Front-office check-in/check-out experience.
- Experience rooming patients.
Responsibilities
- Complete vital signs, specimen testing, and EKGs as needed.
- Organize the daily patient schedule, greet patients, and assign rooms.
- Order supplies for the unit as necessary.
- Maintain competency requirements.
- Coordinate ordering of blood products with RNs, the Blood Bank, and Laboratory.
- Greet people entering the clinic, identify oneself and one's role, explain processes and procedures to new patients, and assist with paperwork.
- Participate in interdisciplinary activities, including staff meetings and committees as assigned.
- Maintain high visibility in a prominent, accessible area of the clinic.
- Anticipate and respond to customer needs.
- Respond appropriately to crisis situations as a team member.
- Assist with patient registration, including verification and confirmation of health insurance coverage.
- Immediately report situations that may affect the safety of patients, visitors, or staff.
- Provide front-desk coverage as assigned.
- Monitor the clinic environment and facilitate correction of issues affecting its appearance, comfort, or safety.
- Account for all customers in the clinic.
- Coordinate and supervise the lobby and waiting room.
- Serve as a liaison between customers and clinic staff.
- Collect all daily co-pays and balance them correctly at the end of each day.
- Coordinate scheduling, including testing.
- Coordinate and manage the bone marrow biopsy schedule for multiple practitioners and the bone marrow technician.
- Assist providers and clinical staff with patient care, including rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
