Patient Service Coordinator

Blue Cloud•Murrells Inlet, SC

About The Position

The Patient Service Coordinator is the first point of contact for patients, families, and visitors at Blue Cloud, a pediatric ambulatory surgery center company specializing in dental procedures for pediatric and special needs patients under general anesthesia. The coordinator delivers professional, courteous customer service and supports a positive patient experience throughout the care process. The role handles patient registration, appointment scheduling, insurance and demographic verification, payment collection, and required forms and documentation. Working closely with patients, providers, management, and clinical and facility staff, the coordinator maintains accurate records, supports efficient office operations, and helps facilitate seamless care from registration through discharge. The position also includes maintaining an organized reception area, complying with HIPAA and other applicable requirements, and participating in required training and meetings. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent required.
Strong critical-thinking, problem-solving, and analytical skills, including the ability to manage multiple priorities effectively.
Excellent verbal and written communication skills with a professional, patient-focused approach.
Proficiency in Microsoft Office applications, including Word and Excel, and other office technology systems.

Nice To Haves

One to three years of customer service experience in a high-volume medical, dental, or healthcare office environment preferred.
Previous experience in a patient care, healthcare, medical, or dental office environment preferred.
Bilingual in English and Spanish, with the ability to communicate effectively with a diverse patient population.

Responsibilities

Serve as the primary front desk representative and first point of contact for patients, families, and visitors.
Provide professional, courteous, and timely customer service during patient interactions.
Welcome patients, facilitate registration, collect required documentation, and address questions or concerns.
Manage daily schedules and ensure required paperwork, authorizations, and pre-appointment requirements are completed before the date of service.
Obtain, verify, and update patient demographic, insurance, and contact information.
Process insurance verifications and collect copayments, deductibles, and other patient financial responsibilities; assist with anesthesia billing requirements as applicable.
Communicate with patients, providers, management, and facility staff about scheduling updates and patient needs.
Escalate patient concerns, service issues, or complex inquiries to the appropriate team member or department.
Prepare and distribute procedure-related documentation and correspondence to referring providers and other authorized parties.
Maintain accurate patient records and documentation in accordance with organizational policies and procedures.
Support a positive, collaborative work environment and contribute to team success.
Help maintain a clean, organized, welcoming reception and waiting area in accordance with infection control standards.
Generate reports and provide information requested by management; proactively communicate operational concerns.
Comply with HIPAA requirements, federal and state regulations, company policies, and Blue Cloud’s Code of Conduct and Compliance Program.
Participate in required training, meetings, and continuing education activities to stay current on workflows, services, systems, and organizational updates.