Patient Service Coordinator

National Spine & Pain Centers•Harrisonburg, VA

1d•Onsite

About The Position

The Patient Services Coordinator is responsible for administrative functions involving front desk coordination, insurance coordination, and medical records. The role emphasizes service excellence and supports quality patient care for patients, providers, and the organization. The position works in a fast-paced clinical office and involves regular interactions with patients, providers, and staff.

Requirements

High school diploma or GED equivalent.
At least one year of related administrative experience and/or training.
Ability to maintain complete confidentiality of information.
Excellent verbal and written communication skills.
Ability to demonstrate outstanding customer service while maintaining a high level of patient care.
Excellent organizational and multitasking skills with close attention to detail.
Ability to use common-sense understanding to carry out written, oral, or diagrammatic instructions.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Ability to learn and use software for electronic patient medical records and practice management scheduling systems.
Ability to operate a motor vehicle with a valid driver's license as needed.

Nice To Haves

Related administrative experience and/or training in a healthcare environment is preferred.

Responsibilities

Greet patients and collect required registration and visitation information and forms.
Perform patient check-in, including collecting and updating demographic and insurance information, ensuring registration forms are complete, and scanning insurance cards and photo IDs.
Help manage patient flow, communicate with patients about appointments, and maintain the waiting area.
Maintain patient schedules, including follow-up scheduling, appointment confirmations, and cancellations in accordance with established guidelines.
Answer calls routed through the center and ensure they are appropriately returned, transferred, or closed.
Review administrative messages and complete system tasks, including replying to emails, distributing electronic faxes, and sending information to referring providers.
Back up the clinical team by helping expedite patient visits as needed.
Perform patient check-out, including scheduling follow-up or procedural appointments, issuing reminder cards, collecting co-pays or deductibles, and recording payment notes.
Obtain and verify patient demographic and insurance information and update account changes in the system to support accurate claim payments.
Contact insurance carriers to confirm eligibility and benefits, and document deductibles, co-pays, and referral or preauthorization requirements in accordance with policy.
Obtain insurance authorizations and provider referrals as required, ensuring system documentation is in place three days before appointments, except for add-ons.
Obtain Workers Compensation authorizations and approvals from applicable case managers or adjusters.
Complete electronic insurance verifications and notify patients of eligibility status.
Monitor appointment add-ons and complete insurance verifications by reviewing and updating assigned schedules, physicians, and offices.
Process prescription requests, including obtaining pharmacy refill information, preparing and routing request forms, calling in permitted prescriptions when approved by a physician, and notifying patients when medications are available for pickup.
Prepare charts before scheduled appointments and track referrals and authorizations as required by insurance policies.
Print required patient forms and schedules for the next day's appointments.
Coordinate and transmit report and record requests to referring physician offices and other parties as requested by providers.
Print and copy paperwork from patient charts in response to medical record requests while following HIPAA and organizational compliance procedures.
Retrieve, file, and maintain patient charts in accordance with HIPAA and organizational compliance procedures.
Keep filing and patient chart storage areas clean and organized.
Assist with training and monitoring administrative staff in customer service.
Assist with creating and managing employee task assignments and ensuring accurate, timely completion.
Help assess, communicate, and continuously improve administrative workflows, processes, and policies.
Help ensure workspaces are organized, clean, and professional.
Understand, comply with, and enforce organizational policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
Uphold applicable federal and state regulations, the organization's Code of Conduct and Employee Handbook, compliance policies and procedures, and healthcare fraud, waste, and abuse laws.
Perform other duties as assigned.