Patient Service Coordinator

CenterWell•Lake Oswego, OR

3d•$40,000 - $52,300

About The Position

The Patient Services Coordinator 3 acts as a vital link between clinical staff and patients, their families, and caregivers. The role schedules, organizes, and manages aspects of patients’ healthcare maintenance and treatment, performing advanced administrative, operational, and customer-support duties that require independent initiative and judgment. The coordinator is directly responsible for scheduling visits and communicating with field staff, patients, and physicians to support care coordination and continuity of care. The role also assists with day-to-day office and staff management. Clinical coordinators may perform patient visits or participate in an on-call rotation.

Requirements

Excellent communication skills and ability to interact well with a diverse group of individuals.
Strong organizational skills and ability to manage and prioritize multiple assignments.
Valid state driver’s license and automobile liability insurance.
Current license in the state of employment, if applicable.

Nice To Haves

Prior packet review or quality-improvement experience.
Home Health experience.
Coding certification.

Responsibilities

Manage schedules for all patients and promptly reassign patients when agents call in sick; update agent unavailability in the worker console.
Initiate infection-control forms as needed and send completed Employee Infection Reports to the HRD for upload to the worker console.
Provide backup during lunch hours and other busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled-nurse or injection visits unless an aide supervisory visit is scheduled with the injection visit.
Schedule add-ons and applicable orders, including discharge visits, OASIS collection or recertification visits following case conference, and TIF OASIS collection visits; delete remaining schedules when required.
Reschedule declined or missed visits when appropriate, process reassigned and rescheduled visits, and ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly agent schedules, review them initially for productivity and geographic issues, and forward them to the Branch Director for approval before distributing them to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
If clinical, receive lab reports, assess whether results are normal, fax copies to the physician, provide a copy to the Case Manager, and route reports to Medical Records; initiate Employee or Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.