Patient Server (Full Time)
About The Position
The Patient Server is responsible for patient food service on assigned hospital units. Duties include taking menu selections, assembling and delivering trays, picking up trays, responding to special requests and needs, and delivering food between meals. The role involves working with patients and nursing staff to ensure food preferences and prescribed dietary requirements are addressed, while contributing to patient satisfaction and maintaining food quality and safety. This is a full-time position at Northwestern Lake Forest Hospital in Lake Forest, Illinois. The schedule is Monday through Friday, with hours that may vary, plus rotating weekends; the listed hours are 2:00 p.m. to 9:00 p.m. Previous food service and/or healthcare experience is required. The stated pay range is $16.50 to $17.00 per hour.
Requirements
- Previous food service and/or healthcare experience.
- Ability to lift and/or move up to 100 pounds.
- Computer technical skills to operate hospital systems.
- Excellent verbal and written communication skills.
- Ability to perform the essential functions satisfactorily, with or without reasonable accommodation.
Responsibilities
- Exhibit a friendly, caring attitude when taking patient menu selections, delivering trays, conducting catering rounds, and retrieving trays.
- Take patients’ menu selections before each meal.
- Follow special and modified diet restrictions while meeting food preferences within the limits of prescribed diet orders.
- Offer alternatives permitted by the prescribed diet, taking allergies, sensitivities, and cultural, ethnic, or religious preferences into account when appropriate.
- Assemble trays accurately and on time according to patient selections and tray tickets.
- Coordinate with nursing staff to confirm diet prescriptions and address patients’ food needs.
- Retrieve trays from patient rooms.
- Maintain accurate, current information for patients on assigned units.
- Assist the dietitian with monitoring patients who are NPO, on liquid diets, or have a calorie count ordered.
- Communicate patient-related problems or concerns promptly to appropriate personnel, following departmental procedures.
- Follow facility confidentiality and patients’ rights policies, including HIPAA policies and procedures.
- Support patient satisfaction goals by providing quality service.
- Comply with applicable health and sanitation regulations and departmental sanitation procedures; maintain a clean, sanitary work environment.
- Follow HACCP guidelines when assembling and distributing food supplies.
- Complete required daily, weekly, and monthly reports accurately and by prescribed deadlines.
- Use cleaning chemicals according to manufacturer directions and MSDS sheets.
- Use equipment according to departmental safety procedures.
- Follow facility and departmental safety and infection-control procedures, including incident reporting.
- Follow facility protocols for hazardous materials and waste, emergency preparedness, and life safety; participate in drills as appropriate.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Voluntary Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts
- May be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
